Job Description
Greet guests upon arrival and provide a welcoming experience
Check guests in and out, assign rooms, and issue room keys
Process reservations via phone, email, or online booking systems
Verify guest information and handle payments (cash, debit, credit)
Respond to guest inquiries about hotel services, amenities, and local attractions
Address and resolve guest complaints or concerns professionally
Maintain accurate records of bookings, payments, and guest information
Coordinate with housekeeping and maintenance to ensure room readiness
Answer phone calls and manage front desk communications
Ensure the front desk area remains clean, organized, and presentable
